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Ticket control

Everything passengers need to know about ticket controls, increased service charges and passenger rights

intro

“Hello, your ticket please!” - all our passengers are probably familiar with this phrase. Our ticket inspectors regularly check that everything is in order on our trains. Their duties also include ticket inspection. All passengers must show their valid ticket - it only takes a moment.

Please note: Please also make sure that your ticket has been validated, as only validated tickets are considered valid. 

If our ticket inspectors check someone without a valid ticket, that person must pay an increased fare or a fare surcharge (FN) of at least 60 Euro in accordance with the general conditions of carriage.

Increased fare charge

If you get caught without a valid ticket at the time of the ticket control, the inspectors will provide you with a confirmation receipt containing all the essential information, including a transaction number to pay the increased fare charge.

All of the information concerning the increased fare charge is gathered on the website www.db-fn.de.

Further information: www.db-fn.de

Legal issues

The increased fare charge is not a penalty or a fine, but a civil claim. Claims of whether someone used the public transportation without a valid ticket, deliberately or by mistake, will not be determined when issued.

You are, therefore under the conditions of transportation obliged to pay an increased fare according to the conditions.

Please understand that the control staff may and cannot differentiate whether a passenger has intentionally or erroneously traveled without a validated ticket.